1x game Privacy
Policy — Your Data,
Your Rights
At 1x game, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use our Pakistan gaming platform, why we collect it, how we protect it, and what control you have over it. We keep it plain and honest — no legal runaround.
How 1x game Protects Your Privacy
Six privacy principles that guide how we handle every piece of data on the 1x game platform.
All data transmitted between your device and the 1x game platform is protected by 256-bit SSL/TLS encryption — the same standard used by Pakistan's major banks including HBL and UBL. Your session data, PKR transactions, and login credentials travel encrypted at all times.
1x game does not sell, rent, or trade your personal information to third-party marketing companies. Your name, contact details, Pakistani payment method details, and gaming history are used solely to operate and improve your experience on the platform — never monetised behind your back.
You have clear rights over your data at 1x game. Request a copy of everything we hold, ask for corrections, restrict how we process it, or request deletion. Our English-language support team in Pakistan processes data requests promptly and transparently.
We collect only the data we genuinely need to deliver our services. Registration requires your name, a valid contact method, and date of birth to verify your age. We do not ask for information that serves no operational or legal purpose on the 1x game platform.
Every category of data we collect has a clearly stated purpose documented in this Privacy Policy. We do not use your data for undisclosed purposes. If we need to use data for a new purpose in the future, we will update this policy and notify you before doing so.
1x game does not keep your personal data indefinitely. Retention periods are tied to the purpose for which the data was collected — account data is held while your account is active plus a reasonable post-closure period to meet legal obligations, after which it is securely deleted.
1 Who We Are
This Privacy Policy is issued by 1x game ("we", "us", "our", "the Company"), the operator of the online gaming platform accessible at 1xgame.win and any associated applications or services (collectively, "the Platform"). 1x game provides Test Cricket betting, live casino games, jackpot slots, Cockfighting, and related gaming services to registered users in Pakistan.
For the purposes of this Privacy Policy, 1x game acts as the data controller in respect of all personal data collected through the Platform. This means we determine the purposes for which and the manner in which your personal data is processed.
If you have any questions about this Privacy Policy or how 1x game handles your personal data, contact our support team at [email protected]. Our English-language team is available 24/7.
2 Data We Collect
1x game collects personal data through several channels: directly from you during registration and platform use, automatically through your device and browser, and occasionally from third-party verification services. The categories of data we collect are set out below.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (where required for KYC) | Provided by you during registration or KYC verification |
| Contact Data | Pakistani mobile number, email address, residential city | Provided by you during registration |
| Financial Data | Easypaisa / JazzCash account references, HBL or UBL account identifiers, PKR transaction amounts and timestamps | Generated through your deposits and withdrawals |
| Technical Data | IP address, device type, operating system, browser type, screen resolution | Collected automatically when you access the Platform |
| Usage Data | Pages visited, games played, session duration, bet history, search queries within the Platform | Collected automatically through server logs and session tracking |
| Communications Data | Live chat transcripts, support ticket history, email correspondence with the 1x game team | Created when you contact our support team |
| Verification Data | Identity document images submitted for KYC, proof-of-address documents | Submitted by you when requested for account verification |
We do not collect sensitive categories of personal data (such as biometric data, health data, or political opinions) unless explicitly required for regulatory compliance and with your prior knowledge.
3 Why We Collect It
1x game collects and uses your personal data for the following clearly defined purposes:
- Account Registration & Management: To create your 1x game account, verify your identity, confirm you meet the 18+ age requirement, and maintain your account throughout its active lifecycle.
- Service Delivery: To process PKR deposits and withdrawals, settle bets, deliver jackpot winnings, and provide access to all platform features including Test Cricket betting, casino games, and slots.
- Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. Technical and financial data are cross-referenced for anomaly detection.
- Legal & Regulatory Compliance: To meet anti-money laundering (AML) obligations, comply with know-your-customer (KYC) requirements, and respond to lawful requests from authorities where applicable.
- Customer Support: To respond to your questions, resolve account disputes, and process complaints. Support communications are retained to maintain quality and provide context for ongoing issues.
- Platform Improvement: To understand how users interact with 1x game, identify features that need improvement, and develop new services relevant to Pakistani players.
- Responsible Gaming: To monitor for patterns associated with problem gambling and, where appropriate, proactively reach out to players to offer responsible gaming tools or support.
- Marketing Communications: To send you information about promotions, bonuses, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.
4 Legal Basis for Processing
1x game processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing required to fulfil the Terms & Conditions agreement between you and 1x game — including account creation, transaction processing, and bet settlement.
- Legal Obligation: Processing required to comply with applicable legal requirements, including AML checks, KYC verification, and responding to lawful authority requests.
- Legitimate Interests: Processing necessary for the legitimate business interests of 1x game, including fraud prevention, platform security, and service improvement — where these interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting prior processing.
5 How We Share Data
1x game does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
5.1 Payment Processors
When you make a PKR deposit or withdrawal, your transaction data is shared with the relevant Pakistani payment provider — Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, or MCB Bank — solely to process the transaction. These providers operate under their own privacy policies and are independently responsible for your data during transaction processing.
5.2 Identity Verification Services
For KYC verification, 1x game may use third-party identity verification services to cross-check the documents you submit. These services receive only the minimum data necessary to complete the verification and are contractually prohibited from using it for any other purpose.
5.3 Legal and Regulatory Authorities
1x game will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so. We will, where permitted by law, notify you of any such disclosure unless doing so would prejudice a legal investigation.
5.4 Technology Service Providers
1x game works with trusted technology partners — including cloud hosting providers and security services — who may process personal data on our behalf as data processors. All such partners are bound by strict data processing agreements that prohibit them from using your data for their own purposes.
We do not share your data with advertising networks, data brokers, or marketing agencies. Your 1x game data stays within the operational ecosystem described in this section and is never sold or exchanged for commercial gain.
6 Payment Data & PKR Transactions
1x game handles all financial transactions in Pakistani Rupees (PKR). Full payment instrument details — such as complete Easypaisa wallet numbers or full bank account numbers — are not stored on 1x game servers. Instead, we store a tokenised reference that allows us to associate a transaction with your account without retaining sensitive payment credentials.
Transaction records — including PKR amounts, timestamps, payment method type, and transaction status — are retained for a minimum of five years following the transaction date to comply with applicable financial record-keeping requirements. This retention is mandatory regardless of whether your account remains active.
If you believe a PKR transaction on your 1x game account was processed in error or without your authorisation, contact our support team immediately at [email protected]. Do not raise a chargeback with your payment provider before first giving 1x game the opportunity to resolve the issue — as detailed in our Terms & Conditions.
7 Cookies & Tracking
The 1x game Platform uses cookies and similar tracking technologies to operate core functionality, maintain your logged-in session, and understand how players use the site. The main categories of cookies we use are:
- Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your 1x game account and security tokens that protect against CSRF attacks. These cannot be disabled without breaking Platform functionality.
- Functional Cookies: Remember your preferences, such as language settings, game layout preferences, and notification configurations. These improve your experience but are not strictly necessary.
- Analytics Cookies: Help us understand aggregate usage patterns on the 1x game Platform — which game categories are most popular, which pages have high exit rates, and where the user journey can be improved. Analytics data is processed in aggregate and is not linked to individual identity profiles.
- Security Cookies: Used to detect unusual login patterns, multiple account attempts from the same device, and other security signals that help protect your 1x game account.
You can manage non-essential cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to and using the 1x game Platform.
8 Data Security
1x game implements a layered security architecture to protect your personal and financial data. Our security measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and 1x game servers.
- Encryption at rest for sensitive personal data stored in our databases.
- Role-based access controls — internal staff can only access the data they need to perform their specific function. Customer support agents, for example, cannot access payment instrument details.
- Regular third-party security audits and penetration testing of Platform infrastructure.
- Two-factor authentication (2FA) available to all registered players and mandatory for internal administrative access.
- Real-time monitoring for unusual access patterns, login anomalies, and data exfiltration attempts.
In the event of a personal data breach that poses a risk to your rights, 1x game will notify affected users without undue delay and take immediate steps to contain the breach and prevent further unauthorised access.
9 Data Retention
1x game retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal obligations. Our standard retention periods are:
- Account & Identity Data: Retained for the duration of your active 1x game account plus five (5) years after account closure, to meet AML and KYC record-keeping requirements.
- PKR Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
- Betting & Gaming History: Retained for three (3) years from the date of activity, unless required longer for dispute resolution or regulatory purposes.
- Support Communications: Retained for two (2) years after the resolution of the relevant support case.
- Marketing Consent Records: Retained for as long as you have an active 1x game account or until you withdraw consent, whichever is earlier.
- Verification Documents (KYC): Retained for five (5) years after account closure in accordance with AML obligations.
Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you.
10 Your Rights
As a 1x game user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe.
Request a copy of all personal data we hold about you on the 1x game platform.
Ask us to correct inaccurate or incomplete personal data associated with your account.
Request deletion of your personal data where we no longer have a lawful basis to retain it.
Ask us to limit how we use your data while a dispute or accuracy query is being resolved.
Receive a structured, machine-readable copy of data you provided to 1x game directly.
Object to processing based on legitimate interests, including direct marketing communications.
To exercise any of the above rights, contact the 1x game support team via live chat or email at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for reasonable data requests.
11 Children & Minors
The 1x game Platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has registered an account or provided personal data, we will close the account immediately and delete all associated personal data.
If you are a parent or guardian and believe that a minor in your household has accessed the 1x game Platform, please contact us immediately at [email protected]. We take underage access seriously and will act on all such reports without delay.
12 International Transfers
Some of the third-party service providers used by 1x game — such as cloud infrastructure providers or security services — may process personal data on servers located outside Pakistan. Where such transfers occur, 1x game takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy, including entering into data processing agreements with appropriate contractual safeguards.
Core financial data and account identity data linked to Pakistani users is, wherever operationally feasible, processed and stored within infrastructure that meets internationally recognised data protection standards.
13 Policy Updates
1x game may update this Privacy Policy from time to time to reflect changes in the Platform, applicable law, or our internal data practices. Material changes will be communicated to registered users via email notification or prominent in-platform notice at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect when the most recent version was published. Continued use of the 1x game Platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with a material change, you should close your account before the update takes effect.
14 Contact & Complaints
If you have any questions, concerns, or requests related to this Privacy Policy or how 1x game processes your personal data, please reach out using the contact details below.
- Support Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via the 1x game Platform after logging in to your account
- Languages: Our support team handles privacy requests in English
- Response Time: We aim to acknowledge privacy requests within 2 business days and resolve them within 30 calendar days
If you are not satisfied with how 1x game has handled your privacy concern after raising it with us directly, you have the right to escalate the matter to the relevant data protection authority or pursue other legal remedies available under applicable law in your jurisdiction.
Your privacy matters to us. We treat every data request and privacy concern with the same level of care and urgency that we apply to our platform security — because we understand that trust is the foundation of the relationship between 1x game and our Pakistani players.
Privacy Protected.
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